Return Policy — Smith Family House

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. The order must meet the following conditions:

• The order still contains all the appropriate parts and components, and the packaging is intact as originally received.

• Normal handling of the product is evident; breakage due to careless handling is excluded.

• Products for which hygiene is important have been thoroughly cleaned before the return process begins.

• The product was found to be defective immediately upon receipt.

• We are entitled to charge the customer for shipping costs.

A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

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How can I return my order?

If your order meets the above conditions, please follow these steps to initiate the returns process:

Send an email to: support@smithfamilyhouse.com

Include the following information:

• Order number

• Reason for the return request

• Photo of the product in case of breakage

• First name and last name of the customer

• Address of the customer

We will then contact you and provide the correct return address.
Please do not send the return to the sender’s address, as we will provide the correct return address after you have contacted us.

The customer is responsible for the shipping costs of returning the product.

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Smith Family House — Right of Withdrawal

The consumer has a right of withdrawal under the following conditions if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

A. Cancellation Conditions – Right of Cancellation

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery. A refund is not possible until we receive the goods.

To exercise your right of withdrawal, you must inform us (Smith Family House) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract.

The cancellation is completed when we have received the goods.
The cost of returning the goods shall be borne by the buyer.

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Record for Shipments in Transit

As our goods are shipped from Asia, there may be longer transit times over which we have no control.

If the goods are already on their way to you, cancellation is not possible.
Please wait until you have received the goods and then return them to us.

You may inform us in advance about your cancellation to help expedite the process.
To ensure the fastest possible return, we ask that you send us a shipping confirmation.

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Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, excluding delivery costs and excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us.

The refund will be made within 14 days of the day on which we receive notification of your withdrawal and receipt of the goods.

Refunds will be issued using the same means of payment as the original transaction, unless expressly agreed otherwise. You will not be charged for this repayment.

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ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.